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Article 1 – Company

CARSPROWASH is a trademark and registered model under the number: 4501094 

SAS TOP DISCOUNT which manages the brand is a simplified action company (SAS) whose head office is located in LILLE (59000), 38 BD CARNOT, and registered in the Trade and Companies Register of LILLE METROPOLE under number B 814887501 , SIRET: 81488750100025, APE CODE: 4719B, intra-community VAT: FR33814887501
Article 2 - General

The present general conditions of sale of the company CARSPROWASH define the rights and obligations of the parties in connection with the sale of products and services by CARSPROWASH to persons wishing to make a purchase via the site (hereinafter referred to as " website "). The user declares to have read and accepted the rights and obligations relating thereto.
Article 3 – Terms of order

The user has the possibility to place his order from the online store:
The order can only be registered on the Website if the user has clearly identified himself by entering his customer code (username) and his password which are strictly personal to him. Any user of the Website who does not have a customer number must follow a registration procedure enabling him to obtain his customer number. This number is personal. In the event of loss or forgetting of your password, a section on the Website is provided for this purpose.
Any order implies acceptance of the prices and description of the products and/or services available for sale. All our photos are non-contractual. The bottles and cans containing the products may be subject to change in shape and color.
The user has the possibility to modify his basket before the final validation, this last step formalizing the sales contract between CARSPROWASH and the user. CARSPROWASH undertakes to honor orders received on the Website only within the limits of available product stocks. If the product is not available, CARSPROWASH undertakes to inform the user.
In some cases, including non-payment, incorrect address or other problem on the user's account, CARSPROWASH reserves the right to block the user's order until the problem is resolved.
For any question relating to the follow-up of your order, please call from Monday to Friday from 8 a.m. to 6 p.m.
Article 4 – Rates

The prices are indicated in euros excluding tax (VAT not included). These prices do not include participation in processing costs (shipping and packaging according to the amounts in force).
They take into account the VAT applicable on the day of the order. Any change in the applicable rate may be passed on to the prices of the products. However, the prices cannot be modified once the customer's order has been validated.
The prices indicated on the Website are guaranteed for the duration of posting and within the limit of available stocks.
The user must also pay an amount corresponding to a contribution to the costs of processing the order, the amount of which will be specified on the order form before validation of the latter. This participation depends on the amount of the order.
Article 5 – Methods of payment

- Online with your PAYPAL account: By choosing payment via PayPal, you are automatically directed to your PayPal account.
Article 5.1 – Data security

The CARSPROWASH company ensures the protection of the financial data of its customers and does not keep any of this information (credit/debit card numbers) following payment.
Article 6 – Delivery

Delivery delay
The delivery time is estimated between 48 and 72 hours after shipment of the goods. Delivery times are given for information only.
In the event of a misplaced package, we will process the reshipment within 15 days after the carrier has opened the dispute file.
Any delays, for any reason whatsoever, do not entitle the buyer to cancel the sale, nor to refuse the goods, nor to claim damages.
Our company is released from its delivery obligations for all fortuitous cases and/or force majeure.
The following are considered as fortuitous events in particular: total or partial strikes, floods, fires, war events and internal disturbances.
Delivery method
The goods are handled and transported by different carriers, depending on the weight of the goods and their destination.
Dangerous products, subject to ADR regulations, cannot be accepted by post. They will automatically be sent by carrier.
Whatever the destination of the equipment and the conditions of sale, the delivery is always made in our factories or stores. This principle cannot be subject to derogation for any reason whatsoever.
Delivery is considered to have been made either by direct delivery to the buyer or by simple notice of availability of the equipment, or by delivery of the equipment in our factories and stores, to a shipper or carrier chosen by the buyer or, failing that, by us.
Except in special cases, a fixed port is applied to each delivery.
However our company reserves the right to apply the actual costs if deemed necessary.
Risk transfer
Notwithstanding the retention of title clause, the risks of the goods and their packaging, and in particular those inherent in transport, are transferred, for all our sales, to the buyer, upon their delivery which took place at the time of their removal in our factories or warehouses, whatever the conditions of sale, the mode of transport and the methods of transport. It is therefore up to the buyer to take out insurance to protect themselves against such risks.
Article 7 – Right of withdrawal reserved for individuals

Under the conditions provided for in Article L121-20 of the Consumer Code and in the context of distance selling, the buyer has a withdrawal period of 15 clear days from the delivery of his order, which will be refunded against return of the delivered products. The buyer must return the goods new, unopened, in perfect condition and in their original unopened packaging. Any return of goods requires contacting the company CARSPROWASH by calling
You must return the following document to us: Withdrawal document
The return of the goods is carried out at the expense, risk and peril of the buyer. No withdrawal will be accepted if the returned product is unfit for re-marketing. It must be returned in perfect condition, in its original packaging, unopened, unsealed, undamaged, unmarked.
In the event of withdrawal, the seller undertakes to reimburse the buyer for the amount of his purchase (without the shipping costs which remain acquired by the seller), either by check, or by bank transfer, or on the bank card which has used for payment no later than 30 working days from the date of receipt of the returned goods, subject to compliance of the said articles. 
Professionals do not have this right of withdrawal;
Article 8 – Non-compliance and return

In the event of visible deterioration of the package, the buyer must indicate on the carrier's slip that the package is damaged and make reservations. In the absence of reservations, the seller will consider that the buyer's package was delivered in good condition.
In the event of a return by the buyer, the return of the goods will be made within a maximum of 15 days, in their original packaging, unopened after having notified the company CARSPROWASH by calling
. The return of the goods is carried out at the expense, risk and peril of the buyer. Upon receipt of the goods at our premises, the refund of the item(s) will be made without the shipping costs, which remain the responsibility of the customer.   No de facto return from the buyer   will be accepted if the returned product is unfit for re-marketing. It must be returned in perfect condition, in its original packaging, unopened, unsealed, undamaged, unmarked.
Any package not claimed by the recipient and returned to the seller may be reshipped at the recipient's expense.
Article 9 - Warranties

Article L211-4 Consumer Code
The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility. Note: Ordinance 2005-136 2005-02-17 art. 5: The provisions of this ordinance apply to contracts concluded after its entry into force.
Article L211-5 Consumer Code
To be in conformity with the contract, the good must:
1/ Be suitable for the use usually expected of a similar good and, where applicable: - Correspond to the description given by the seller and possess the qualities that the latter has presented to the buyer in the form of a sample or of model. - Present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling.
2/ Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the seller's attention and which the latter has accepted. Note: Ordinance 2005-136 2005-02-17 art. 5: The provisions of this ordinance apply to contracts concluded after its entry into force.
Article L211-12 Consumer Code
The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.
Article 1641 Civil Code
The seller is bound by the guarantee on account of hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would have paid less if he had known them.
Article 1648 paragraph 1 Civil Code
The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.
Article 10 – Modification of the general conditions of sale

CARSPROWASH reserves the right to modify these General Conditions of Sale. Users who do not want contractual relations to be governed by the new version of the General Conditions of Sale applicable to any new order, must notify this and, from the date from which the new version takes effect, they must cease to use the services of the company CARSPROWASH.
Article 11 – Personal data

CARSPROWASH undertakes to respect the confidentiality of personal data communicated by users on the Website and to process them in compliance with the Data Protection Act of January 6, 1978.
CARSPROWASH informs users that this data will be used by its internal services:
- For the processing of the user's order,
- To strengthen and personalize communication, in particular by sending newsletters, special offers and special emails as part of the personalization of the Site according to the preferences observed by users.
CARSPROWASH informs users that it may also communicate its personal data to ensure the delivery of orders by its service providers.
In addition, in accordance with the Data Protection Act of January 6, 1978, the user may at any time exercise his right of access to the file, his right of opposition and his right of rectification or deletion for information concerning him by sending his request (indicating e-mail address, surname, first name, postal address):
- By email to
- By going to the Website, in the Contacts section.
Article 11 – Liability

The company CARSPROWASH has for all the stages of order taking as well as for the stages after the conclusion of the contract an obligation of result.
Thus CARSPROWASH undertakes to describe with the greatest accuracy the products sold on the Website. On the other hand, CARSPROWASH cannot be held liable in the event that the non-performance of its obligations is attributable either to the unforeseeable and insurmountable event of a third party to the contract or to a case of force majeure as defined by French case law. . Similarly, CARSPROWASH cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, external intrusion or the presence of computer viruses.
Intellectual property
All elements of the CARSPROWASH site, whether visual or audio, including the underlying technology, are protected by copyright or trademarks.
Thus, none of the documents from the Website may be copied, reproduced, republished, downloaded, posted, transmitted or distributed in any way whatsoever, except under the following conditions: it is possible to download a copy of the documents on a computer for your personal use and only for non-commercial purposes, provided that you do not modify the information and that you keep intact all copyright and other proprietary notices. The modification of these documents or their use for another purpose constitutes an infringement of the intellectual property rights of CARSPROWASH.
The user who has a personal Internet site and who wishes to place, for personal use, on his site a simple link referring directly to the home page of the site, must request authorization. to the company CARSPROWASH. It will not be in any way an implicit agreement of affiliation.
In any case, any link must be removed upon simple request from CARSPROWASH. The trademarks, logos, designs and models appearing on the Website are the exclusive property of CARSPROWASH. Their disclosure can in no way be interpreted as granting any license or right to use any of the said trademarks and distinctive elements protected by copyright. They cannot therefore be used under penalty of infringement.
Article 17 – Law / Dispute

These General Conditions of Sale in French will be executed and interpreted in accordance with French law.
In the event of a dispute, the user will first contact CARSPROWASH to obtain an amicable solution. Otherwise, the French courts will have sole jurisdiction.

The ProWash Team

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